FREQUENTLY ASKED QUESTIONS

 

To visit the site or to ask questions, do I need to be registered?

No, it is not necessary. If you have any questions, you can simply send us an email to geral@farmaciasaude.com.pt or call us to +351 225 089 213.


What is the purpose of the data I provide you within the register?

The provided data are used mainly for the processing of your orders and may also be used for the announcement of promotions or news. Farmácia Saúde does not sell, exchange, or transfer your personal data to third parties. You can see more information in our Privacy Policy.


Is it possible to see the prices of the products in other currencies?

Yes, it is possible. You can find the currency conversion symbol next to the product price. Prices are available in Euro, Dollar, Real, and Pound. However, the converted prices are merely informative, and the amount charged will always be in Euro and will depend on the conversion rate at the time of purchase.


What is the minimum order amount to not pay shipping costs?

From 60€ on purchases (or equivalent in other currencies), the shipping costs are free for Continental Portugal, and for the Azores and Madeira, if you choose to send by Registered Mail. For other countries, the value of shipping costs will depend on the weight of the order and the country of destination. You can check the amount to pay at the end of your order.


How long does it take to send the order?

The order is only sent after payment confirmation. The payment confirmation is immediate with PayPal/credit card, so we will ship the product on the same day, as long as the order is made until 12:00 GMT. If the chosen method is Bank Transfer, we can only ship the order after payment confirmation in our bank account, so this process may take 1 to 2 business days. However, the shipment will depend on the immediate availability of the product in our store, so you will receive information in case there is a stock break.


What is the shipping company do you use for parcel deliveries?

We use CTT (National Post Office) to send all our orders, in the safest and fastest way possible.


Where is the order delivered?

The order is delivered to the address you indicate at the time of purchase, so you should complete all the delivery data completely, otherwise the order cannot be delivered and return to our store.


To order products do I need to be registered?

No, it is not required. You can choose the products that you want and put in the cart, and then you are given the possibility to choose between making a purchase as a guest or using your registration. The difference between these two options is that the registration only has to do once, and your information will be included in our database, only having to log in on a next purchase, while the purchase as a guest entails putting your data whenever you want to place an order.


Is it possible to order a product that is not on the site?

Yes, it is possible. You just need to contact us, by email at geral@farmaciasaude.com.pt or by telephone (+351 225 089 213), and let us know what you want to acquire.

What payment methods are available?

Payment by PayPal/Credit Card and Bank Transfer are currently available. In the case of Bank Transfer, we need you to send us a proof of payment to geral@farmaciasaude.com.pt indicating the number of your order.


Are there any restrictions on shipments?


Yes, there are. We do not ship to PO Boxes, and in the case of bulky or overweight orders (eg. diapers, powder milks, coffrets ...), it may be necessary to assess the feasibility of shipping and shipping prices.


How much does the shipping cost?

For Continental Portugal, the value of the shipping costs is fixed, being only €3. For the Azores and Madeira, the shipping costs correspond to €3 if the shipment is made by Registered Mail, or €25 if you choose to send by CTT Expresso. For the remaining countries, the shipping costs are calculated according to the weight of the order and the country of destination. You can obtain the information of the value of the shipping costs in the final step of your order.


How long after the order been shipped does it take to arrive at my house?

For Continental Portugal, delivery takes place on the business day following the dispatch of the products. For Madeira and Azores, the delivery period varies between two and four business days, if you have opted for sending by CTT Expresso, or between five and seven business days, if you choose to send by Registered Mail (for the Corvo and Flores Islands, it can take up to 10 more business days than usual).

For the rest of the world, you can find the estimated delivery times below:

  • Countries of the European Union: 3-9 working days;
  • Countries outside the European Union: 7-15 working days;
  • Brazil: 7-30 working days;
  • Countries from other continents: 15-35 business days.

The delivery times can be extended in periods of great flow of objects, as in the case of festive times, or in situations of retention of orders for inspection in customs.


Is it possible to track my order after shipping?

Yes, it is possible. All orders have a code that you can enter on the CTT website, which will allow you to follow the path of your order.


Can my order stop at Customs?

In the case of countries outside the Schengen Area (most of which are countries outside the European Union), orders may be retained at Customs for verification. Farmácia Saúde is not responsible for the possible collection of additional customs duties in the customs clearance of orders.


The product I ordered came with a defect or was not what I wanted. How do I exchange or return?

In case the product ordered is not what you intended, you can exchange or return it, but we only accept returns of products whose packaging is complete, undamaged and unused, and that are in the original packaging, which also must be found intact and complete. Products that do not meet these requirements will not be accepted.
If the product you receive is defective, please contact us immediately by e-mail geral@farmaciasaude.com.pt or by phone +351 225 089 213, and send us the product. We will exchange or refund the amount, and shipping costs will be borne by us.
The return/exchange expenses of the product will be the responsibility of the customer, and will only be refunded if it is the responsibility of the Farmácia Saúde (defective product, for example).

 

 

CONTACTS

Farmácia Saúde

Maria Margarida Moreira - Farmácia Sociedade Unipessoal, Lda.

VAT: 514202386

Avenida dos Combatentes da Grande Guerra, 689

Porto

+351 225 089 213 / +351 910 732 211

geral@farmaciasaude.com.pt

   

MY ACCOUNT

 

COMPLAINT BOOK

This establishment has online Complaint Book

 

PAYMENT METHODS

paypal

   Bank Transfer