Returns & Refunds

 

In case you have not been satisfied with your purchase, Farmácia Saúde accepts to make exchanges or returns of the products.

You can return it when you receive your order (you must indicate the reason for the refusal on the carrier's shipping guide) or 15 days after the date of receipt of the order.

 

Exchanges

In case the product you ordered is not what you wanted, you can exchange it, but we only accept products whose packaging is intact, complete, undamaged and unused and that are in the original packaging, which must also be intact and complete. Products that do not meet these requirements will not be accepted. The cost of exchanging the product will be the responsibility of the customer in this situation.

If the product you receive is defective or a product that did not correspond to your request is sent, please contact us at geral@farmaciasaude.com.pt or +351 225 089 213, and send us the product. We will exchange or refund the amount, and shipping costs will be borne by us.

 

Returns

Farmácia Saúde only accepts returns of products whose packaging is intact, complete, undamaged and unused, and which are in the original packaging, which must also be intact and complete. Products that do not meet these requirements will not be accepted.

The refund of the amount paid by the customer will only be made after the confirmation of the good condition of the products, and will always be on the same way for which the payment was made. In the case of payment by PayPal or credit card, the refund is credited to your PayPal account or card and is immediately available. If you have paid by Bank Transfer, you will need to contact us by +351 225 089 213 or by e-mail geral@farmaciasaude.com.pt and give us your bank account details (IBAN and BIC / SWIFT) so that we can transfer the amount to be refunded.

The cost of returning the product will be the responsibility of the customer, and will only be refunded if the return is the responsibility of Farmácia Saúde (defective product, for example). In all other cases, we will only refund the entire value of the item, and the shipping costs are not refundable, whether they have been borne by the customer or by Farmácia Saúde.

Farmácia Saúde will attempt to expedite the reimbursement process where applicable. We do, however, have a maximum period of 30 days, from the date of arrival of the product returned to the premises, to regularize the refund.

 

In the case of return of orders of International Shipping, where the exchange or return is not related to any lapse by Farmácia Saúde, the shipping costs associated with the return/exchange process or any customs fees that may be applied by the governmental entities of the destination country are the responsibility of the customer.

 

CONTACTS

Farmácia Saúde

Avenida dos Combatentes da Grande Guerra, 689

Porto

+351 225 089 213 / +351 910 732 211

geral@farmaciasaude.com.pt

   

PAYMENT METHODS

paypal

   Bank Transfer